Office Supplies

Contract Management
  • Buyer Engagement
  • Implementation
  • Supply Chain Management
  • Sustainability
  • Customer Service

Buyer Engagement

We believe successful engagement with your buyers is key to building a strong, long-lasting relationship.
Thatís why, from the moment the implementation process begins, our team of experts work to ensure a seamless procurement process is achieved.


Examples of how we engage with buyers include:
  •    Training road shows
  •    Online editorials
  •    Monthly customer surveys

Implementation

As part of our commitment to you, your Project Manager will provide support to you and your team for up to two months following your go-live date. This will include working with your Commercial Account Team on a day-to-day basis to ensure the system continues to meet your needs and changing demands.
It also provides opportunity to meet with buyers face to face and is an excellent platform to deliver key messages from both Commercial and you, our customer. These messages can often include information on average orders, sustainability and much more.


Examples of how we engage with buyers include:
  •    Project Management
  •    Key Performance Indicator Matrix
  •    Customer Satisfaction

Supply Chain Management

Supply Chain Management is a multidisciplinary programme designed to help you conceive innovative strategies and deploy differentiated solutions that can help your organisation serve customers in an optimal fashion.
Adopt value as a guiding principle to deliver superior managerial performance with significant business impact.
Understand frameworks to manage risks and opportunities for sustainable supply chain management on a global scale.


Sustainability

In a bid to provide customers with greater peace of mind regarding the origin of products available through Photon Productions network of suppliers,our supplier engagement includes working with suppliers to ensure that they adhere to the environmental and ethical standards that we adhere to. All suppliers receive assessments of their ethical and environmental processes and are checked for accreditations. We also help our supplierís source sustainable products which we have better access to due to the scale of our ethical procurement operation.


Customer Service

We are extremely proud of the outstanding customer service we provide. Listening to our customers is a mainstay of our business.


By:
  •    Running regular customer surveys
  •    Holding account review meetings
  •    Continuous assessment of set KPIs and SLAs

We continue to hone our service to ensure on-going cost savings are achieved for you. Every single customer is special to us and we look to develop strong, longstanding relationships with each and everyone.

To get connected with Photon Productions Contact Us